(i) TTN Eesti OÜ located at: Jõe Street 3-302, Tallinn, Estonia, 10151,
identification number: 14038986, taxpayer identification number: VAT EE102036927, IATA code 63320611
2.4. “Acceptance of the Terms” is a response of a Website User about the acceptance of these Terms by performing the following:
- as to the Terms of Use of the Website and Service provisions by continue using this Website (access or reaccess the Website), and/or
- as to a registration on the Website or Booking by registration on the Website though the User's click on a separate checkbox, and/or
- creation of the Booking or order of the Agency Services though the User's click on a separate checkbox.
In case of a registration on the Website or Booking, Acceptance of the Terms is a full and unconditional acceptance by the User, of the terms and conditions defined in these Terms. The Acceptance of the Terms creates legal consequences for the parties according to the terms and conditions defined in these Terms. In case of continued use, request to Customer Care Service, feedback on the Website or message to the Agency as set out above, the Acceptance of the Terms relates to those terms and conditions governing these aspects, only.
2.5. “Order”, ”Booking” is a request for the services made by the Customer on the Website on their own, that assigns the chosen Service to a particular natural person, and which is confirmed and accepted by the Agency. Any Order / Booking will be deemed accepted by the Agency only after the confirmation of payment by the Customer for the Service, and confirmation from the Service Provider / Carrier has been received by the Agency and the proper confirmation has been sent by the Agency to the Customer. The Booking may provide for an advance payment or full payment at the moment of its placement, or payment within the designated term after its confirmation. The unpaid Booking means that it is reserved for a definite period of time and within this period may be sold only to the Customer who has created it based on the terms and conditions of these Terms. The unpaid Booking is cancelled after the expiration date, which has been designated for its payment. The status of the Booking is determined and displayed in the “My Account” section on the Website.
2.6. “Website Services” are the Services available on the Website for ordering.
2.7. “Service” is a range of actions provided for the Customer by the Service Provider / Carrier upon payment. The volume of the Service and the beginning of its provision are chosen by the Customer on their own when creating the Booking of the options offered on the Website. Pursuant to the terms and conditions of these Terms, the Service Provider / Carriers are not obliged to provide the Customers with any other services except for those that have been specified in the Booking. The Services and Agency Services may be used collectively or separately as the “services” in these Terms.
2.8. “Agency Services” is a range of actions covering the main services provided directly by the Agency to Customers, Users, Purchasers and/or Passengers and includes but is not limited to as follows:
- display of information for Users about travel, leisure and other services;
- provision of technical capability to create the Booking through the Booking System available on this Website, pursuant to the terms and conditions of these Terms;
- provision of other additional options when purchasing the Services or at the stage of void/change/refund of the Booking (post-sale support);
- rendering additional consulting support to You regarding managing and processing Your requests.
The Customer is informed about the scope and price of the Agency Services before placing the Booking or its void/change/refund. However, the fees for the Agency Services may also be included in the price of the Services.
2.9. “Electronic ticket/itinerary receipt”, ”electronic voucher”, “insurance policy”, “ticket”, “flight ticket” is an electronic digital document/ticket form which:
- is stored in the booking system of the Service Provider / Carrier or in the global distribution system;
- contains a full set of data about the Service;
- depending on the chosen service, may display identification data of the seller, Agency, Service Provider / Carrier, Purchaser, and Passengers;
- confirms the purchase of the Service or its Booking;
- confirms the right of the persons specified in the document to use the Service;
- obliges the Service Provider / Carrier to provide the Service.
Such electronic digital document is formed by the Agency or directly by the Service Provider / Carrier, and is sent to the Customer’s email address in the form of an electronic document/ticket form, and, generally, it is available in the “My Account” section on the Website.
2.10. “Booking System” is an information system containing data on the full list of the Services available for Booking and purchasing on the Website (including the following: flight schedule, carriage rules, categories and characteristics of vehicles (for carriage services), data on types of vehicles, availability of seats, fares of the Carriers / Service Providers, rules of their application).
Information in the Booking System is located on the Website in the manner as it is presented in global distribution system (GDS), booking systems of the direct Service Providers / Carriers or by their authorised representatives. Information in the Booking System may be at any time amended or supplemented, hence the Customer is advised to use the Booking System on an “as is and as available” basis.
2.11. “My Account” section” is a closed area of the Website, which is accessible only to the Users who have got registered / logged in, and includes the following subsections:
- “My Reservations” contains information on all created Orders on the Website;
- “Purchaser Information” is a mechanism intended to store and edit the data of the Purchaser;
- “Passenger Information” is a mechanism intended to store and edit the data of the Passengers / Customers;
- “My Bonuses” includes information on the current balance and the history of accrued bonuses if the rules of the Bonus Program are activated and available on the Website;
- “Account Settings” is a mechanism intended to change the User’s personal data, including the password for logging into the “My Account” section.
2.12. “Carrier” is a company (legal entity or the private entrepreneur) that is a direct seller of the Service or directly provides the Service for carriage of passengers, chosen and/or paid by means of the Booking System on the Website, which operates according to the terms and conditions of partnership / agency / subagency and other agreements concluded with the Agency.
2.13. “Service Provider” is a company (legal entity or the private entrepreneur) that is a direct seller of the Service or directly provides travel, leisure and other Services available on the Website, or which operates as an intermediary in respect of the provision of the Services pursuant to the terms and conditions of partnership / agency / subagency and other agreements concluded with the Agency.
2.14. ”Low-Cost Carrier”, ”low-cost airline”. The Service Provision Rules / Fare Rules and ticket sales are governed by special conditions of such Low-Cost Carriers. As a rule, the low price of flight tickets of such Low-Cost Carriers is caused by the lack of additional services offered to passengers by the full service airlines. These additional services are usually offered to the passengers for an additional fee. As a rule, the flight tickets purchased from Low-Cost Carriers, are usually non-refundable.
2.15. “Service Provision Rules” or “Fare Rules” are the terms and conditions of the Service Providers / Carriers according to which booking, purchase, use, cancellation, void, change or refund for the relevant Service are made, and which shall be required to be read, agreed upon and fulfilled by the Users. The Service Provision Rules / Fare Rules are established by the Service Providers / Carriers in accordance with their commercial terms and conditions, the applicable legislation and international rules which may be applied to such type of the Services.
2.16. “Payment System” is a payment organization, payment system participants and a set of relations arising between them when transferring funds from the Purchasers to the account of the Agency / Service Providers / Carriers, for the services available for purchase on the Website.
“Payment Infrastructure Services Operator” is a clearing processing institution and other entities authorised to provide specific types of services in the payment system or perform operational, informational and other technological functions in respect of the transfer of funds of the Purchaser to the account of the Agency / Service Providers / Carriers for the services purchased on the Website, which own the necessary licenses and permits for transferring funds and operate pursuant to the agreement concluded with the Agency / Service Providers / Carriers.
2.17. “Agency Office Hours” are office hours of the Agency: 9.00 am - 6.00 pm, except for Saturday and Sunday, as well as public holidays in Austria.
3. GENERAL TERMS AND CONDITIONS OF THE TERMS OF SERVICE
3.1. Subject matter of the Terms. The subject of these Terms is the provision of services for booking, formalization and sale of Services by the Agency and the provision of the Agency Services with technical capabilities of the
Website based on the terms and conditions defined hereunder.
3.2. These Terms and other regulations. On the Website and in the Booking process, you are provided with these Terms, the
IATA Agreement, the Agency's Privacy Policy as well as the Service Provision Rules/Fare Rules (depending on the respective Service). In the Booking process, you are asked to accept these Terms as well as the mentioned regulations provided to you by clicking the respective checkboxes that include a link to the full text of these Terms and the respective regulations before you place your Booking.
Section FAQ (frequently asked questions) contains general information, shall be used as a general guidance for the website use and best practices regarding purchasing flight tickets, etc. Please double check the information in the FAQ section with the Customer Care Service or the Carrier / Service Provider.
3.3. Acceptance of the Terms. If you (i) register on the Website, and/or (ii) place the Booking or order the Agency Services, you are invited to click a respective checkbox indicating a direct link to these Terms in order to have:
3.3.1. accepted the terms and conditions defined in these Terms entirely, unconditionally, and without any changes, namely made Acceptance of the Terms; and
3.3.2. confirmed that you have got acquainted with the terms and conditions of these Terms and have agreed to act strictly on the basis of these Terms when using the Website and placing Bookings, and in case of violations of these Terms, agreed that the Agency has the right to take all necessary measures to eliminate violations and protect its infringed rights in accordance with these Terms and the provisions of the applicable law; and
3.3.3. agreed on collection and processing of your personal data according to the terms and conditions of personal data protection (privacy policy), which are available at the following
link; and
3.3.4. given your consent to the Agency to act in your name and on your behalf as your representative in order to process the Booking in the extent that is necessary for the performance of the Agency services.
3.3.5. accepted that the Service Provider / Carrier or Agency (its partners or affiliates) may debit the agreed amounts for the Booking from your account according to the payment method agreed with you in the Booking process.
3.4. Amendment to these Terms. The Agency may, at in its sole discretion, from time to time make amendments to these Terms with effect for your future Bookings. The Agency will publish amendments on this Website having specified the date of the recent edition of these Terms. The Agency is not obliged to notify you of the amendments to the Terms, but only publish the amended Terms on this Website. The amendments shall take effect as of the date of their publication. You shall check for the updates of the Terms and their latest version of the Terms by yourself on a regular basis. If you do not accept the modified terms of the Terms, you shall stop using the Website.
3.5. Language of the Terms and Language of the Website. The main language of the Website and the Terms is the English language, which shall prevail over the other editions available on the Website. Information on the Website and these Terms is translated into French for information purposes and for your convenience and information only.
The Service Provision Rules / Fare Rules, which are available on the Website at the stage of Booking placement, can be provided in English and French, available with automatic translation into another language chosen by you. When placing the Booking, you agree to such terms and conditions in respect of presentation of information on the Service Provision Rules / Fare Rules and shall get acquainted with them on your own and receive advice on their terms and conditions and correctness of the translation into the language chosen by you before placing the Booking. If you have any questions regarding the terms and conditions laid down in the Service Provision Rules / Fare Rules, please contact the Customer Care Service. Within the Booking process, you accept the presented Service Provision Rules / Fare Rules by clicking the respective checkbox.
Agency is not a travel operator and shall not be responsible for the cross-compatibility of different Services chosen by the Customer in one Booking.
If you have any questions about the information provided on the Website and in the Terms, please contact our Customer Care Service.
3.6. Preconditions of the Provision of the Services and Agency Services. The Agency as mere travel agent/retailer provides Booking of the Services on the Website pursuant to the terms and conditions of partnership, agency, subagency and other agreements concluded with the Service Providers / Carriers. When placing the Booking on the Website, you thus enter into direct contractual relationships with the Service Providers / Carriers. Hence, the Agency shall act only as an intermediary between you and the respective Service Providers / Carriers. The Agency shall transmit only the details of your Booking and shall not be a provider, organizer or joint provider/organizer of the ordered Services. The Agency cannot influence the terms and conditions in respect of the provision of the Services by their direct suppliers and shall not be liable if they violate the terms and conditions of the provision of the Services. The Service Providers / Carriers that provide travel, leisure and other Services, which are available on the Website, are independent contractors and are not dependent agents or employees of the Agency. The direct Carrier / Service Provider shall be fully responsible for the provision of the Services for the Passenger/Customers.
The Agency Services shall be provided pursuant to the terms and conditions of the Agency as defined in the Terms and create legal relations directly between you and the Agency.
7.7.2. The Agency recommends to have an insurance policy while traveling. Some Service Providers may require having an insurance policy as a precondition for rendering Services.
7.7.3. The Insurance Service may be purchased on the Website solely as an ancillary Service, when buying a flight ticket.
7.8. Insurance Service. Booking
7.8.1. If you are ordering an insurance policy via the Website, your insurance contract will be concluded directly with the insurance Provider. In this case, the Agency acts only as an intermediary and cannot be considered, for any reason whatsoever, as a provider or co-provider of the insurance services to you or any third party.
7.8.2. All terms and conditions of the insurance contract between you and the insurance Provider (as well as means of payments, insurance premiums and coverage, termination or cancellation, actions in the event of an insured event, and other terms of service provision, which differ depending on the selected type of insurance and the insurance Provider, etc.) are solely defined by the insurance Provider upon your unilateral and discretional choice and acceptance of the insurance Provider's terms.
7.8.3. The insurance contract and underlying terms shall be provided to you during the Booking process via respective link. You have the possibility to read and agree with the terms of the insurance contract before placement the Booking.
7.8.4. It is recommended that you review insurance options to ensure that insurance policy is suitable for your needs and has adequate coverage you require. If you have any questions regarding the insurance contract, it is recommended that you address them to the insurance Provider via contact details available during the Booking process.
7.8.5. The Agency assumes no liability for your choice of the insurance coverage. General payment terms and conditions for the ordered Services shall be applicable and binding while purchasing the insurance policy. All claims shall be provided directly to the insurance Provider.
7.9. Insurance Service. Payment Order and Issuance
7.9.1. The period between the Purchaser’s placement of Order and payment / payment confirmation shall not exceed 12 (twelve) hours. In the event of the late payment confirmation, the Order shall be cancelled automatically.
7.9.2. Insurance policy is carried out after its authorisation by the insurance Provider in Booking System, as a rule, within 3 (three) hours from the moment of booking payment, if other terms are not set by the insurance Provider.
7.9.3. The proof of purchase of an Insurance is an electronic insurance policy. Upon Purchaser’s Order and payment confirmation, the insurance policy shall be sent to you directly by Insurance provider via e-mail indicated when placing the Booking. The insurance policy is further available in “My account” section on the Website.
7.10. Insurance Service. Cancelling and Making Changes to Insurance Policy
7.10.1. The Purchaser is informed and agrees that it is impossible to apply changes or cancel the insurance policy in “My account” section on the Website.
7.10.2. The insurance policy can be canceled / refunded only at insurance Provider’s offices. Insurance policy cancellation provides for a refund of the insurance policy cost within the period defined by the insurance Provider, in case the insurance policy hasn’t taken effect.
7.10.3. The submission by the Purchaser of a request for a flight ticket refund does not automatically imply the request for cancellation of the insurance policy. In order to cancel the insurance policy, the Purchaser needs to address directly to Insurance provider.