17 place

Lufthansa

Lufthansa

Index de classement 4.40 4

Lufthansa

Index de classement 4.40
  • Commencer l'évaluation: 2012-10-31
  • Total de votes: 3790 3790
  • Critères évalués: 176780
OVERALL ASSESSMENT OF THE AIRLINE: Lufthansa
  • Correlation of provided service and ticket price
  • Would you fly this airline once more?
  • Punctuality of flights and their match with the schedule
  • Would you recommend this airline to your friends?
  • Plane condition, its novelty
CHECK-IN: Lufthansa
  • How fast and comfortable was the check-in?
  • Airport staff competence
  • Staff assisstance in resolving conflicts
BOARDING THE PLANE / FLIGHT: Lufthansa
  • In time boarding
  • Comfortable transfer to the plane
  • Quality of flight
  • Landing, comfortable transfer to the terminal
ON BOARD COMFORT: Lufthansa
  • Seats comfort, distance between the seats
  • Comfortable temperature in the cabin
  • Food onboard
  • The presence of sockets, the Internet access
  • Cleanness of interior
  • Cleanness of toilets
  • The presence of pillows, blankets
  • Variety of onboard entertainment
FLIGHT ATTENDANTS / AIRLINE STAFF : Lufthansa
  • Appearance
  • Affability and courtesy in communication
  • Knowledge of foreign languages
  • Assisstance to passengers onboard
SERVICE: Lufthansa
  • Possibility to check in online
  • Assisstance to passengers with children
  • Onboard entertainment for children
  • Assistance to disabled passengers
  • Variety of dishes on board
  • Variety of drinks on board
  • Assistance to passengers in case of flight delay / cancellation
TRANSPORTATION OF LUGGAGE: Lufthansa
  • Ease of baggage registration
  • Convenience of fees for excess baggage
  • Taking care of baggage
  • In case of lost baggage - help to search for it
  • Baggage delivery capacity

Commentaires

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